Simply click the I forgot my user ID or password link so you can enter a new one. You can reset your login credentials through the sign-in page. I'm here to help ensure you're able to log in to your QuickBooks Workforce account, ddalexander77. Reach out to me if you need assistance performing the troubleshooting. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems. I'm also adding a great resource to help resolve unexpected issues when using QBO. With these steps, you can correct your payroll and login to the account in no time. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation. However, if you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. After performing the steps, you'll receive an email with a password reset link, and it’s active for 24 hours. If you used your email address to verify the account, you’ll receive an email with your user ID.įor resetting the password, follow the same procedure I laid out above.Choose how you want to reset your login information: Get a code emailed to or Recover my account a different way.From there key in your phone number or email address in the field box and click Continue.This will take you to the Get help signing in to QuickBooks window.On the Sign In page, tap the link for I forgot my user ID or Password.It will only take a couple of minutes to accomplish this action. If you forgot the User ID, allow me to assist you with how to recover it. In the meantime, let’s perform some basic troubleshooting so you can sign in to your account. May I know the specific issue you experience when logging into your account? Any additional information can help me provide a timely resolution. I'm here to help.Thanks for reaching out to the Community, rickmanlandtha. Please let me know how it goes or if you ran into a different situation by leaving a reply below. QuickBooks Desktop service discontinuation policy and upgrade information Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise Also, will this provide you steps on how to upgrade your QuickBooks as well as the lists of their new features: The following articles will give you more information about discontinuation products. We recommend upgrading every three years to avoid service interruption. Your version will need to be upgraded to keep all of your services and QuickBooks running smoothly. The QuickBooks services that will stop working include: Intuit discontinues live support and access to add-on business services of older desktop versions of QuickBooks to focus on supporting more current versions. I'd also like to add some information regarding the QuickBooks discontinuation. This will provide you other troubleshooting steps to resolve the issue.
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